Questions & Contacts

How to Use this Resource:

We've arranged this page into two sections, before-purchase questions and after-purchase questions. If you are thinking about buying our program, please check out our pre-purchase questions below. If you've already bought it and you're having trouble with any aspect of the program, check out our after-purchase questions also below.

Whether you've purchased it or not, you can send a question to a real person who will do their best to answer it for you, if you haven't found your answer on this page. If you're curious about who is answering your support emails, you can meet our team members at the bottom of this page. If you have customer service questions, email us, rather than posting on one of or social media sites, which not monitored by Customer Care. However, we're confident you'll find your answers below, and if not, you can contact us at the bottom of this page. Thanks!

Before-Purchase Questions:

• What if I missed the registration window and now the program is currently closed?

This is a self-paced course and you can register and take the course at any time. It is open permanently.

• What is the time commitment required by the program?

The 12-week program fits right into your existing schedule. Each week, and at your own pace, we teach you skills that you apply in real life just the way you live it. We believe that a realistic program should work for you, rather than requiring you to wrap your life around it. Each video is 20 to 40 minutes long, and each book chapter takes about an hour to read. You learn a new science-based skill each week and we encourage you to practice it daily.

• After I buy the program, how long do I have access to it?

For one year.

• Do I need a password to get the Genie in Your Genes online program?

Yes. After your purchase you will receive 2 emails. The first email will be your payment confirmation and the second email will contain information about finalizing your registration. It is vital that you read that email because it has your link to the registration page where you create your username and password to access the site content.

• Do these methods work for pain and physical diseases?

There are many stories on EFT Universe written by people who've used some of the methods taught in this course to reduce the stress associated with their disease, and have found relief from their symptoms. You can also read a tutorial on the subject here.

• Dawson always tells me to focus on specific events, but I can't remember any such event associated with my problem.

If you can't find an event, you can try making one up, as explained in our tutorial on the subject. Usually the events we imagine are quite close to events that actually happened, and that's often sufficient to make progress. EFT practitioners are also trained to help you discover specific events that you can't find on your own, so we recommend you consult a practitioner and take an EFT workshop.

• I can't access a video or audio.  How can I watch and listen to them?

This is often the result of one of 2 scenarios:

1. An out-of-date browser. You can update your browser by visiting one of three websites: Google Chrome click here. Firefox click here. Internet Explorer click here.  (download link in the top right hand corner when you land on their page)

2. A slower Internet connection. If this is the case, try pressing play and then letting the video load on your computer. You'll see a progress bar at the bottom of the screen that will change color as the video loads. After it's fully loaded, it should play.

3. An incompatible mobile device or incompatible mobile browser. If this is the case please use the site on a laptop or desktop computer with a major browser. (The site supports all major browsers).

• Is there a way to download videos so you can watch later offline?

No, there is no available download for the videos. However, if you save the video page as a favorite or bookmark, you can get back to it quickly.

• I thought I downloaded a PDF or audio, but now I can't find it on my computer.

Click an audio to play it, or choose "download" to drop a PDF or a sound file onto your computer or mobile device. To find your download, look in the default "Downloads" folder on your computer, or search "Genie" using the search function on your computer.

• I can't download the EFT Mini-Manual.

The EFT Mini-Manual is a PDF file. You will need Adobe Reader to view .pdf files. Click here to download Adobe Reader.

After-Purchase Questions:

• I purchased the program. How do I access my materials?

You will be receiving an automatic e-mail with registration information after you complete your member registration.  We will keep you posted with all updates as each week's material becomes available. If you don't receive the registration information email within two hours of purchase, please email us with an explanation and your order id so we can verify the purchase and manually send your registration information. Bonuses are located at the bottom of Week 1.

• I am unable to log in.

Sorry you are having trouble getting in. Here's a direct link where you can either log in, or, if you've forgotten your password, create a new one. To protect your privacy, no-one else has your password (even us), so you can just choose "Lost your password?" on the home page, or through the link above, and our automated system will email you a new one. If you have more than one email address, your temporary password will go to the address you used when registering for the program, so make sure you check that particular email account, and not other email accounts you might have.

• How do I join the Dawson's Facebook group?

You will find instructions in the Week 1 materials about accessing the Facebook Group.

• I can only see the Week____ content, not all the weeks.

The program unfolds on a week by week basis. You get access to the first week when you purchase it, and then are upgraded to the next week every seven days automatically. This ensures that you master the skills in your current week before moving on. Also, remember that you must be logged in to view the content.

• I am not receiving Dawson's emails.

Our emails to you may have wound up in your spam filter, or one of the secondary folders used by Gmail. Make sure you add newsletter@eftuniverse.com to your email contacts so that your email provider knows we aren't spam. However this is not a contact email, so don't send email to us at that address, because it will not be delivered.

If you're using Gmail, find one of our emails and drag it into your "Primary" tab. Google will then ask you if you want to apply this to all emails from this sender; click "Yes."

• I have received emails saying that I've purchased the program and emails saying I was declined, but I haven't been charged.

We're so sorry that this issue has come up for you! Occasionally we have problems like this with international credit cards. This is happening because our shopping cart accepted your card, but our payment gateway has declined it. Email us at support(at)universe(dot)com and we will assist you in completing the transaction manually.

• I've been trying Dawson's exercises, but I'm not seeing big changes yet.

Please post your challenges in the EFT Universe forum here. This way, Dawson and other practitioners will see your question and have the opportunity to respond.

• Can you please recommend an EFT practitioner?

You can find our certified EFT practitioners through our practitioner listings. Every practitioner listed is trained in Clinical EFT, and we review their cases each time they renew their certification, so you can be confident in their skills and grasp of EFT. Because the needs of clients vary so widely, no one practitioner is "the ideal practitioner" for everyone, and it's smart to get sample sessions from several practitioners before deciding on one.

• Which EFT practitioner do you recommend for my particular health condition?

You can search the practitioner directory by specialization in order to find out which practitioners focus on your particular problem.

• Can you recommend an EFT practitioner in my geographic area?

You can search the practitioner directory by location if you'd like face-to-face sessions with a practitioner. Many practitioners also work over the telephone, or use services like Skype.

• I've tried these methods, but I'm not having any success with this particular problem.

We suggest you do several things. Take a WEL workshop and / or an EcoMeditation workshop. You can get hands-on help from an expert instructor.  Take an EFT workshop to deepen your knowledge, and give you training in the detailed skills of Clinical EFT. Make an appointment with a certified practitioner. Read the free tutorials, and try the techniques explained there. Pick up one or two of the Energy Psychology Press books that are relevant to your problem. Type your problem into the search engine to find out how other people solved the same problem. If you use the thousands of free resources on this site, plus the many personalized opportunities you'll get through workshops and practitioners, you'll can usually find a solution to even the most stubborn problem.

• I want a refund.

Energy Psychology Certification guarantee and refund policy.

We stand behind this course with a unique "double your money back" guarantee and refund policy. If, within one year of completing the program and implementing the marketing plan in Module 7, you have not made back the money you invested, we will refund double the money you paid for it. To claim a refund, send us the marketing materials you prepared for Module 7. We will not consider refund requests until you submit all marketing information, click here for specific details.

Genie in your Genes Refund Policy.

You can receive a full refund within 14 days of your purchase of the 12 week program. Simply email support(at)eftuniverse(dot)com with the word "Refund Genie Online Course" in the subject line. We will process your refund request in the order received.

Your return will be processed within 72 hours of your email to support(at)eftuniverse(dot)com, as long as it is within the 14 day refund window.

Keep in mind that refunds can take up to 14 business days before appearing on your credit card statement, depending on the issuing bank and/or billing cycle.

Do not email the newsletter email addressess for refunds.

 Meet our Support Desk!

We have a small dedicated group committed to supporting your efforts. We believe passionately in the Genie online course, and its ability to help you and others. Above is a list of frequently asked questions.  Please check them for your answers before emailing support at support(at)eftuniverse(dot)com. Because emails are answered in the order received, please allow 24-48 hours for a response.

Please provide a DETAILED explanation of your issue, along with:

• Your full name.

• The email address you used to registered for the course (some people have forgotten that they registered with a different email address.)

• The device you are using (Windows 7 laptop, Windows 2000 desktop, iPad, etc).

• The browser you are using (Chrome, IE 7, Safari, etc).

• The exact error message (if you are getting one) with a description of the problem.

When you email support, please understand that emails are checked M-Th 9:00 am – 5:00 pm PST excluding US National Holidays.  Behind the scenes is a brick–and–mortar business with regular working hours.  Emails received over the weekend and national holidays will be processed the following business work day.

Please allow 24-48 hours for a response.  

If your issue is complex, sometimes emails have to be escalated to the tech team before a response is given.  All emails are processed in the order they are received.

All the best,

The Genie in Your Genes Support Team

“Take yourself on a quantum leap into cutting edge science and discover how it will transform medicine and health care in the next decade. Dawson Church has mined the most revolutionary findings from diverse fields of science and practice and brilliantly synthesized them into a clearly-written manifesto for the enlightened care of the human body, mind, and community.”

—Donna Eden & David Feinstein, Ph.D.
Coauthors of the best-selling Energy Medicine