• I purchased the program. How do I access my materials?
You will be receiving an automatic e-mail with registration information after you complete your member registration. We will keep you posted with all updates as each week's material becomes available. If you don't receive the registration information email within two hours of purchase, please email us with an explanation and your order id so we can verify the purchase and manually send your registration information. Bonuses are located at the bottom of Week 1.
• I am unable to log in.
Sorry you are having trouble getting in. Here's a direct link where you can either log in, or, if you've forgotten your password, create a new one. To protect your privacy, no-one else has your password (even us), so you can just choose "Lost your password?" on the home page, or through the link above, and our automated system will email you a new one. If you have more than one email address, your temporary password will go to the address you used when registering for the program, so make sure you check that particular email account, and not other email accounts you might have.
• How do I join the Dawson's Facebook group?
You will find instructions in the Week 1 materials about accessing the Facebook Group.
• I can only see the Week____ content, not all the weeks.
The program unfolds on a week by week basis. You get access to the first week when you purchase it, and then are upgraded to the next week every seven days automatically. This ensures that you master the skills in your current week before moving on. Also, remember that you must be logged in to view the content.
• I am not receiving Dawson's emails.
Our emails to you may have wound up in your spam filter, or one of the secondary folders used by Gmail. Make sure you add firstname.lastname@example.org to your email contacts so that your email provider knows we aren't spam. However this is not a contact email, so don't send email to us at that address, because it will not be delivered.
If you're using Gmail, find one of our emails and drag it into your "Primary" tab. Google will then ask you if you want to apply this to all emails from this sender; click "Yes."
• I have received emails saying that I've purchased the program and emails saying I was declined, but I haven't been charged.
We're so sorry that this issue has come up for you! Occasionally we have problems like this with international credit cards. This is happening because our shopping cart accepted your card, but our payment gateway has declined it. Email us at support(at)universe(dot)com and we will assist you in completing the transaction manually.
• I've been trying Dawson's exercises, but I'm not seeing big changes yet.
Please post your challenges in the EFT Universe forum here. This way, Dawson and other practitioners will see your question and have the opportunity to respond.
• Can you please recommend an EFT practitioner?
You can find our certified EFT practitioners through our practitioner listings. Every practitioner listed is trained in Clinical EFT, and we review their cases each time they renew their certification, so you can be confident in their skills and grasp of EFT. Because the needs of clients vary so widely, no one practitioner is "the ideal practitioner" for everyone, and it's smart to get sample sessions from several practitioners before deciding on one.
• Which EFT practitioner do you recommend for my particular health condition?
You can search the practitioner directory by specialization in order to find out which practitioners focus on your particular problem.
• Can you recommend an EFT practitioner in my geographic area?
You can search the practitioner directory by location if you'd like face-to-face sessions with a practitioner. Many practitioners also work over the telephone, or use services like Skype.
• I've tried these methods, but I'm not having any success with this particular problem.
We suggest you do several things. Take a WEL workshop and / or an EcoMeditation workshop. You can get hands-on help from an expert instructor. Take an EFT workshop to deepen your knowledge, and give you training in the detailed skills of Clinical EFT. Make an appointment with a certified practitioner. Read the free tutorials, and try the techniques explained there. Pick up one or two of the Energy Psychology Press books that are relevant to your problem. Type your problem into the search engine to find out how other people solved the same problem. If you use the thousands of free resources on this site, plus the many personalized opportunities you'll get through workshops and practitioners, you'll can usually find a solution to even the most stubborn problem.
• I want a refund.
Energy Psychology Certification guarantee and refund policy.
We stand behind this course with a unique "double your money back" guarantee and refund policy. If, within one year of completing the program and implementing the marketing plan in Module 7, you have not made back the money you invested, we will refund double the money you paid for it. To claim a refund, send us the marketing materials you prepared for Module 7. We will not consider refund requests until you submit all marketing information, click here for specific details.
Genie in your Genes Refund Policy.
You can receive a full refund within 14 days of your purchase of the 12 week program. Simply email support(at)eftuniverse(dot)com with the word "Refund Genie Online Course" in the subject line. We will process your refund request in the order received.
Your return will be processed within 72 hours of your email to support(at)eftuniverse(dot)com, as long as it is within the 14 day refund window.
Keep in mind that refunds can take up to 14 business days before appearing on your credit card statement, depending on the issuing bank and/or billing cycle.
Do not email the newsletter email addressess for refunds.